Who can attend a Front Door walk-in session?
Parents of children between the ages of 0 and 18, parents and children together, children under the age of 12 with their parents’ consent (please note, we require the consent of both parents for children under the age of 12 when parents hold joint custody). Youth who are 12 or older can attend without an adult.  You are always welcome to bring any other significant/supportive person with you to a walk-in session.

Can I come to walk-in more than once?”
The answer is Yes, you are welcome to return to walk-in more than once.  You may wish to return on your own, or with other family members.

What will happen when I arrive?
You will be given a brief questionnaire and consent to complete and sign.  You will be given a comfortable place to wait for your counsellor.  You will be given a good idea of when the next counsellor will be available to meet with you.

What will happen during my session?
You will meet with an experienced counsellor who will talk to you about the concerns or questions that brought you to Walk-in.  You will establish a goal for the session and the focus of the session will be on what is most important to you.  You will leave with a written summary of the session, which may include one or several of the following: your plan for next steps, coping strategies, referral information, or relevant/helpful written information.

How long will I have to wait?
Wait times vary depending on how many other people come to walk-in that day.  We will do our best to provide you with a good estimate of your wait time, or alternatives if the wait time for that day does not suit you.

How long will my session be?
Most sessions are about 1 to 1 ½ hours each.

What if I live in a township and walk-in city-based locations are not convenient?
We also offer single counselling and consultation sessions by appointment three days a week at four township locations. Just call Front Door at 519-749-2932 to arrange an appointment.